Refund & Cancellation Policy

This policy covers purchases made on the MissU website: diamonds (credits used inside MissU) and premium passes (premium features for a set number of days).

Refunds

Diamonds and premium passes are digital and are delivered to your MissU account instantly, so purchases are non-refundable once they have been delivered.

We do refund in these cases:

• Failed payment: money was taken but the payment did not complete.
• Duplicate charge: you were charged more than once for the same purchase.
• Not delivered: the diamonds or the premium pass did not reach your account.

Once we have confirmed the case, the refund is made to your original payment method within 5–7 working days.

How to ask for a refund

Email [email protected] with the payment ID (it starts with “pay_” and is in your payment confirmation), the date and amount of the payment, and what went wrong. See also our Shipping & Delivery Policy.

Cancellation

Premium passes are one-time payments for a fixed period. They don't renew automatically, so there is nothing to cancel: a pass simply ends after its period. Diamonds don't expire.

Contact

See Contact Us.